Accenture Hiring Application Tech Support Practitioner
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Accenture Hiring Application Tech Support Practitioner
Position: Application Tech Support Practitioner
Location: Gurgaon, India
Job Type: Full-Time
Job Overview
As an Application Tech Support Practitioner, you will act as the interface between clients and systems or applications. Using excellent communication and problem-solving skills, you will address client issues, define resolutions, and ensure world-class system performance. This role focuses on Service Desk Voice Support and Service Desk Management, with opportunities to grow in cloud technology domains.
Responsibilities
- Provide service desk voice support, engaging directly with clients to identify and resolve issues.
- Manage service desk operations, ensuring seamless system performance and user satisfaction.
- Leverage product knowledge to interpret and design resolutions for technical issues.
- Collaborate with cross-functional teams to uphold quality standards and exceptional communication.
- Stay updated on cloud technologies and service desk management advancements to enhance processes.
Required Skills
- Must-Have:
- Service Desk Voice Support
- Service Desk Management
- Good to Have:
- Familiarity with Cloud Technology
Qualifications
- Education: Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- Experience: 0–2 years in Service Desk Management or a similar role.
Professional Attributes
- Strong understanding of service desk operations and client issue resolution.
- Exceptional communication skills to manage client interactions effectively.
- Team-oriented mindset for cross-functional collaboration.
- Knowledge of cloud technologies and their role in service desk management is a plus.
Why Join Us?
- Work with cutting-edge service desk tools and technologies.
- Develop skills in service operations and emerging cloud technologies.
- Be part of a collaborative, client-focused team in a dynamic work environment.
Apply now to join us in delivering exceptional client experiences and advancing your career in tech support