System Engineer Role at Wipro
A Comprehensive Guide to the
Introduction to System Engineer Role at Wipro
Wipro, a leading global IT services company, is actively hiring for the System Engineer position in Chennai, India. If you are looking to kickstart your career in IT infrastructure and technical support, this role presents an excellent opportunity to develop hands-on expertise in troubleshooting operating systems, software, and customer service.
Job Overview
The System Engineer at Wipro is responsible for resolving technical issues related to Windows, Outlook, Teams, Citrix, VDI, VPN, and security applications via remote support. The role requires strong problem-solving skills, customer handling expertise, and technical knowledge to ensure seamless IT support services.
Key Responsibilities
As a System Engineer, you will be responsible for:
- Providing excellent customer service: Demonstrating strong communication skills to empathize with and pacify irate customers.
- Technical troubleshooting: Diagnosing and resolving issues related to Windows OS, Outlook, Teams, Citrix, VDI, VPN, and security applications.
- Responding to customer queries: Handling incoming calls and emails, managing complaints, and offering timely resolutions.
- Escalating complex issues: Identifying cases that require supervisor intervention and ensuring a smooth handover.
- Documentation & reporting: Maintaining detailed call logs, reports, and Standard Operating Procedures (SOPs) for new issues and solutions.
- Identifying trends: Recognizing common problems in customer queries and alerting the management team.
- Routing tickets appropriately: Directing unresolved technical queries to relevant teams for further investigation and resolution.
Required Skills & Qualifications
To be considered for the System Engineer role at Wipro, candidates should possess:
- Excellent verbal and written communication skills to interact effectively with customers.
- Basic knowledge of IT troubleshooting in areas like Windows OS, email clients (Outlook), remote access (VPN, Citrix), and security applications.
- Problem-solving mindset with the ability to research and provide solutions efficiently.
- Time management skills to handle multiple customer interactions and document resolutions effectively.
- Willingness to learn new technologies and adapt to a dynamic IT environment.
Work Environment & Growth Opportunities
Wipro fosters an inclusive and diverse workplace that offers continuous learning and professional development. As a System Engineer, you will:
- Gain hands-on experience in IT troubleshooting and customer support.
- Have the opportunity to upskill through internal training programs.
- Work in a fast-paced and collaborative environment.
- Potentially advance to roles such as Senior Support Engineer, IT Analyst, or Infrastructure Specialist within Wipro’s career growth framework.
How to Apply
To apply for this role, visit Wipro Careers and search for the System Engineer – Chennai (Requisition ID: 21345) position. Make sure to tailor your resume to highlight relevant skills and experience in IT troubleshooting and customer service.
Final Thoughts
The System Engineer role at Wipro is ideal for aspiring IT professionals who want to develop expertise in technical support and system troubleshooting. With a supportive work culture, structured learning programs, and a pathway for career advancement, this opportunity can serve as a stepping stone for a successful career in IT.
For more job openings and career guidance, stay updated with Wipro’s official website.
Disclaimer: Beware of fraudulent recruitment offers. Wipro does not charge any fees for job applications. Report suspicious activity to helpdesk.recruitment@wipro.com.