RSA Hiring Technical Support Engineer 1 | Location: Bangalore | 0–3 Years Experience
RSA, a global leader in identity and access management, is inviting applications for the role of Technical Support Engineer 1 in Bangalore, India. This is a fantastic opportunity for fresh graduates and early-career professionals to start their journey with a company that secures over 12,000 organizations and manages 25 million enterprise identities worldwide.
RSA has been a pioneer in encryption, authentication, and digital identity for decades and continues to redefine cybersecurity through innovative solutions such as the RSA Unified Identity Platform and next-generation cloud and passwordless authentication technologies.
🌟 Role Overview:
As a Technical Support Engineer, you will deliver exceptional customer support by resolving technical issues related to RSA’s security products. The role involves communicating with global customers via email, calls, and remote sessions, analyzing technical challenges, and providing effective solutions while maintaining high customer satisfaction.
🧠 Key Responsibilities:
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Act as a remote customer advocate and ensure quick issue resolution.
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Handle customer cases and provide clear communication throughout the process.
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Participate in technical troubleshooting sessions and conference calls.
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Create and maintain knowledge base articles and documentation.
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Collaborate with internal teams and escalate complex issues when necessary.
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Support 24×7 operations, including rotational shifts and on-call duties.
💡 Required Skills:
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0–3 years of experience in technical support or IT.
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Strong communication and problem-solving skills.
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Basic understanding of Linux, network protocols, web applications, and SQL databases.
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Knowledge of security fundamentals and APIs is an added advantage.
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Bachelor’s degree in Computer Science, IT, or related field.
RSA offers a dynamic and inclusive work culture, empowering employees to learn, grow, and make an impact in the cybersecurity domain.
👉 If you’re passionate about technology, problem-solving, and cybersecurity, apply now for the Technical Support Engineer 1 role at RSA, Bangalore, and be part of a global team shaping the future of digital identity!
Click Here to Apply Now RSA Hiring Technical Support Engineer 1
