RedHat Software Engineer
Are you a skilled Software Engineer with a passion for end-user support, knowledge management, and data reporting? Do you thrive in fast-paced environments and enjoy solving complex problems? If so, we have an exciting opportunity for you to join our PLM (Product Lifecycle Management) organization at Red Hat. In this role, you’ll play a key part in driving self-service solutions, optimizing data pipelines, and delivering actionable insights to support business decisions.
RedHat Software Engineer
Location: Onsite (Pune – Tower 6 / Bangalore – Carina)
Job Type: Full Time
Posted: 6 Days Ago
Job Requisition ID: R-044684
About Red Hat
Red Hat is the world’s leading provider of enterprise open-source software solutions. We use a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. With associates spread across 40+ countries, Red Hat fosters a flexible work environment, allowing employees to work in-office, office-flex, or fully remote, depending on their role.
At Red Hat, we believe in an open and inclusive culture where the best ideas can come from anyone, regardless of their title or tenure. We hire creative, passionate individuals who are ready to contribute their ideas, solve complex problems, and make a meaningful impact.
About the Role
As a Software Engineer, you’ll lead knowledge-centered support and data reporting efforts, combining your technical expertise with a focus on end-user needs. You’ll work closely with users to troubleshoot issues, build AI-powered self-service tools, and ensure reliable data pipelines for reporting. This role offers the chance to work with cutting-edge technologies, collaborate with cross-functional teams, and make a tangible impact on our organization’s success.
What You’ll Do
- Design and Enhance Support Systems
- Manage the support project queue to ensure exceptional assistance for end users.
- Transition toward scalable self-service solutions to improve efficiency.
- Implement and Manage Integrations
- Use REST APIs and other technologies to ensure seamless data availability across platforms.
- Troubleshoot and Resolve Issues
- Provide expert guidance and solutions to address user issues and achieve desired outcomes.
- Develop Self-Service Tools
- Collaborate with knowledge management experts to build AI-powered chatbots and suggestive knowledge articles.
- Optimize Data Pipelines
- Model and maintain data structures within applications to ensure stable and efficient data pipelines.
- Work with Reporting Tools
- Use tools like EazyBI, Tableau, and Snowflake to meet end-user data needs.
- Deliver High-Quality Solutions
- Write clean, efficient, and maintainable code, adhering to industry best practices.
- Stay Updated with Industry Trends
- Leverage the latest tools and technologies to enhance our systems and processes.
What You’ll Bring
- 1-3 years of experience in end-user support and knowledge management.
- Hands-on experience with Atlassian tools (Jira, Confluence).
- Familiarity with REST APIs and their practical applications.
- Strong knowledge of knowledge management and data technologies.
- Platform experience in Jira administration, including workflows, custom fields, and permissions.
- Strong troubleshooting and problem-solving skills.
- Ability to work collaboratively in fast-paced agile environments as well as independently.
- Excellent communication skills for engaging with cross-functional teams and translating business requirements into technical solutions.
- Proven ability to deliver high-quality work on time.
Bonus Points If You Have
- Experience with knowledge management and data analysis in a support-focused role.
- Experience working with dispersed or remote teams.
- Contributions to open-source projects (a plus, but not required).
- A Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
Why Join Red Hat?
- Impactful Work
Your contributions will directly enhance end-user experiences and drive business insights. - Cutting-Edge Technologies
Work with the latest tools and technologies, including AI-powered solutions and advanced reporting platforms. - Collaborative Environment
Join a team of talented professionals who value innovation, collaboration, and continuous learning. - Career Growth
Take advantage of opportunities to grow your skills and advance your career within the organization. - Inclusive Culture
Be part of a company that celebrates diversity, equity, and inclusion, where all voices are heard and valued.
Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open-source principles of transparency, collaboration, and inclusion. We believe that the best ideas come from anywhere and anyone, and we strive to create an environment where people from all backgrounds, perspectives, and experiences can thrive.
How to Apply
If you’re ready to take on this exciting challenge and make a meaningful impact, we’d love to hear from you! Here’s how to apply:
- Prepare Your Application
Update your resume and highlight your relevant experience and skills. - Submit Your Application
Click the “Apply” button and complete the application process. - Join Our Team
If selected, you’ll have the opportunity to join our team and contribute to impactful projects from day one.
Frequently Asked Questions (FAQs)
1. Is this a remote or onsite role?
This is an onsite role based in Pune (Tower 6) or Bangalore (Carina).
2. What is the experience level required for this role?
We’re looking for candidates with 1-3 years of experience in end-user support, knowledge management, and related fields.
3. What tools and technologies will I work with?
You’ll work with Jira, Confluence, REST APIs, EazyBI, Tableau, Snowflake, and AI-powered tools, among others.
4. Are there opportunities for career growth?
Yes, we offer numerous opportunities for professional development and career advancement.
5. What is the application deadline?
The job was posted 6 days ago, and applications are being reviewed on a rolling basis. Apply as soon as possible to be considered.
Ready to take the next step in your career? Apply now and join Red Hat as a Software Engineer!
RedHat Software Engineer