NTT DATA Security Managed Services Engineer
Exploring the Security Managed Services Engineer (L1) Role at NTT DATA
Introduction
NTT DATA, a global leader in IT services, is offering an exciting opportunity for freshers and entry-level professionals to join as Security Managed Services Engineer (L1) in Mumbai, Maharashtra, India. This role is ideal for those looking to start a career in cybersecurity, IT infrastructure management, and network security. If you have a passion for technology and security, this position could be the perfect stepping stone to a thriving career.
About NTT DATA
NTT DATA is a $30+ billion global technology services provider, serving 75% of the Fortune Global 100. The company is known for its expertise in business and technology consulting, artificial intelligence, digital transformation, and IT infrastructure solutions. NTT DATA is committed to innovation, diversity, and inclusion, making it an excellent workplace for aspiring IT professionals.
Job Overview
The Security Managed Services Engineer (L1) is responsible for managing and monitoring clients’ firewall infrastructure, ensuring zero missed service level agreements (SLAs). This entry-level role provides first-line support for security incidents and service requests, making it a critical function in maintaining cybersecurity standards for NTT DATA’s clients.
Key Responsibilities
- Infrastructure Monitoring: Continuously observe client systems to detect and prevent security incidents.
- Incident Identification & Resolution: Identify and troubleshoot security incidents at the first-line level.
- Support & Communication: Provide telephonic and chat-based support to clients for security-related issues.
- Preventative Maintenance: Schedule maintenance activities such as patching and configuration changes.
- Escalation & Reporting: Report incidents and escalate them when necessary to ensure timely resolution.
- Process Improvement: Identify opportunities for automation and process enhancements in security management.
- Knowledge Management: Update and create knowledge base articles to improve response efficiency.
- Disaster Recovery: Participate in implementing and testing disaster recovery functions.
Required Skills & Attributes
- Basic Understanding of Network Security: Knowledge of firewalls, network monitoring, and troubleshooting.
- Communication & Collaboration: Ability to work across different cultures and handle client interactions effectively.
- Adaptability: Flexibility to adapt to changing work requirements.
- Active Listening: Ability to understand client issues and provide accurate resolutions.
- Work Under Pressure: Capability to handle tasks in a fast-paced, pressurized environment.
Academic Qualifications & Certifications
- Bachelor’s degree in IT, Computer Science, or a related field (or equivalent work experience).
- CCNA certification or a relevant Level 1 Network Security certification is a plus.
- Familiarity with ITIL processes is beneficial.
Work Experience
- Entry-level experience in troubleshooting and providing IT support related to security, network, data center, or system administration.
- Basic knowledge of management agents, redundancy concepts, and IT security products.
Workplace & Benefits
This is an on-site role in Mumbai, requiring physical presence at the office. NTT DATA offers numerous benefits, including:
- Career Growth: Access to mentorship, training programs, and industry-recognized certifications.
- Competitive Salary & Bonuses: Performance-based rewards and incentives.
- Work-Life Balance: Support for flexibility, wellness initiatives, and leave policies.
- Inclusive Culture: A diverse and inclusive workplace with networking and collaboration opportunities.
Why Join NTT DATA?
- Global Recognition: Work with one of the world’s leading technology companies.
- Cutting-Edge Technology: Gain exposure to the latest cybersecurity tools and infrastructure.
- Career Advancement: Opportunities to move into higher-level security and network engineering roles.
- Continuous Learning: Access to industry-leading training programs and certifications.
How to Apply
Interested candidates can apply directly on NTT DATA’s career portal. Stay updated with job opportunities by signing up for job alerts on their website.
Conclusion
The Security Managed Services Engineer (L1) role at NTT DATA is an excellent opportunity for individuals looking to kickstart their careers in IT security. With strong training programs, global exposure, and career advancement opportunities, this role can serve as a launchpad for a successful career in cybersecurity and IT infrastructure. If you have a passion for technology and security, this is a great chance to make an impact.
Apply today and take the first step toward a rewarding career with NTT DATA!