Canonical Hiring Cloud Support Associate Engineer

Position: Cloud Support Associate Engineer

Company: Canonical
Location: Remote (Asia Pacific, Bangalore)

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About Canonical:

Canonical is a pioneer in the open-source technology space, known for Ubuntu, a leading open-source platform used worldwide for cloud, data science, AI, and IoT solutions. Canonical’s collaborative work environment is globally distributed, with over 1,100 employees across 75+ countries. Canonical values innovation, excellence, and diversity, creating a workplace that supports a wide range of backgrounds and perspectives.

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Role Overview:

The Cloud Support Associate Engineer will play a critical role in providing support for Canonical’s Ubuntu and other open-source products, serving customers across the full cloud technical stack. This position is ideal for individuals passionate about Linux, open source, and cloud technologies, offering hands-on experience in tackling complex cloud issues and providing outstanding technical support.

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Key Responsibilities:

• Deliver technical support to employees remotely from a home-based office.
• Handle support cases, ensuring compliance with SLAs and customer satisfaction.
• Act as a customer advocate, maintaining timely communication and updates.
• Draft knowledge base articles, technical notices, and participate in ongoing learning.
• Collaborate regularly with the team, locally and remotely, to maintain alignment.
• Participate in a rotating weekend work schedule and occasional travel for team events.

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Qualifications:

• Education: Bachelor’s degree in a technical field (e.g., Computer Science, Electrical Engineering, MIS).
• Technical Skills:
  • Experience with Linux troubleshooting, including log collection, configuration file adjustments, and Linux server administration.
  • Proficiency in cloud computing concepts, virtualization, containers, and storage technologies.
  • Familiarity with scripting and programming in languages such as bash, Perl, Ruby, JavaScript, C/C++, or Go.
  • Understanding of networking and virtualization technologies, like KVM, VMWare, and cloud providers.
• Soft Skills: Excellent written and verbal communication skills, customer-centric approach, quick learning ability, and adaptability.

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Preferred Experience:

• Supporting virtualized environments and other open-source desktop technologies.
• Contributing to open-source forums or projects.

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Benefits and Opportunities:

Canonical offers a remote work environment, annual bonuses, learning budgets, and personal development opportunities. Employees gather for in-person team sprints twice yearly in various global locations, providing a collaborative experience beyond the virtual workspace. Additional perks include annual leave, parental leave, travel upgrades, and access to a global employee assistance program.

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Why Canonical?

Canonical fosters an innovative, collaborative, and open-source-driven environment, challenging employees to excel and grow in their technical careers. This role provides hands-on exposure to the latest in Linux and cloud technology, helping you build expertise in supporting a wide array of enterprise-level open-source solutions.

Apply Now to join Canonical as a Cloud Support Associate Engineer and support the global shift towards open-source solutions.