Accenture Application Tech Support Practitioner
Job Overview
The Application Tech Support Practitioner role at Accenture, Bengaluru, is a full-time position where you act as the ongoing interface between the client and the system or application. This role is dedicated to maintaining quality service and effective communication to ensure smooth operations.
Job Details
- Job Title: Application Tech Support Practitioner
- Location: Bengaluru, India
- Job No.: atci-4524609-s1759301
- Experience Required: 0-2 years
- Education: 15 years of full-time education
- Skills Required: Service Desk Quality Management
- Good to Have: IT service management tools experience
Roles & Responsibilities
As an Application Tech Support Practitioner, you will:
- Act as the primary contact between clients and the system/application.
- Ensure high customer satisfaction through effective issue resolution.
- Participate in problem-solving discussions and offer innovative solutions.
- Maintain and improve support processes to enhance service quality.
- Escalate priority issues to appropriate teams when necessary.
- Stay updated with product knowledge and industry trends.
- Collaborate with cross-functional teams to resolve technical issues.
Professional & Technical Skills
Must-Have Skills:
- Proficiency in Service Desk Quality Management
- Understanding of ITIL framework and incident management processes
- Experience in troubleshooting and resolving technical issues
- Excellent communication and interpersonal skills
Good-to-Have Skills:
- Experience with IT service management tools
- Ability to work efficiently in a team-oriented environment
Additional Information
- The position is based in Bengaluru.
- A minimum of 15 years of full-time education is required.
- Accenture follows strict ethical hiring policies, and no payment is required for employment opportunities.
Why Join Accenture?
Accenture is a global leader in technology services and consulting, offering a dynamic work environment, career growth opportunities, and a strong emphasis on professional development. By joining this role, you get to:
- Work in a fast-paced, innovative environment.
- Build expertise in IT service management and quality control.
- Gain exposure to cutting-edge technologies.
- Collaborate with industry leaders and global teams.
How to Apply?
If you are interested in applying for the Application Tech Support Practitioner role, visit Accenture’s official careers page and submit your application. Ensure that you meet the eligibility criteria and apply as soon as possible!
Apply Now & Start Your Career with Accenture! 🚀