Capgemini Hiring 2025 Graduates | Contact Support Group (CSG) – Exceller Program | Noida | 3.25 LPA
Capgemini, one of the world’s leading technology and consulting companies, is inviting applications for its Contact Support Group (CSG) under the Capgemini Exceller Program. This full-time opportunity is open for 2025 graduates across India who are passionate about IT support, customer service, and cloud & infrastructure operations.
The CSG team acts as Capgemini’s first line of defense in managing IT infrastructure incidents and service requests. It provides proactive, user-centric IT support solutions for Capgemini’s global customer base — making it an excellent entry point for candidates looking to grow their careers in IT service delivery and infrastructure management.
🌟 About the Role: CSG – IT Enablers (Contact Support Group)
As part of Capgemini’s Cloud & Infrastructure Services (CIS) division, CSG professionals manage incidents and service requests through both legacy channels (voice/email) and modern digital platforms (chat, bots, self-service portals). The role requires candidates to provide exceptional technical troubleshooting and customer support across various industries, including Telecommunications, Financial Services, Healthcare, and Technology.
You’ll be part of a 24×7 global support environment, collaborating with diverse teams and clients across regions and time zones.
💰 Compensation & Benefits
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💸 CTC: ₹3,25,000 per annum
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₹3,00,000 Fixed Pay
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₹25,000 One-time Incentive
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📍 Location: Noida, India
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🕒 Job Type: Full-time
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🌍 Shift: Rotational (24×7)
This role offers a great opportunity to kickstart your IT career in a top global organization with structured training, certification support, and international exposure.
🎯 Key Responsibilities
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Handle customer service and IT issue resolution across voice, chat, and email channels.
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Manage tickets efficiently — from prioritization to closure — ensuring high first-contact resolution.
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Analyze ticket data to identify trends and support service improvements.
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Use Capgemini’s AI Bot (CHIP) and digital tools to assist customers and improve response times.
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Maintain accurate knowledge base entries and share best practices for continuous improvement.
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Deliver exceptional customer experience with empathy, professionalism, and ownership.
🧠 Skills & Qualifications Required
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Education: 3-year Diploma or Graduation (any stream) – Class of 2025.
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Citizenship: Open only for Indian Citizens.
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Excellent verbal and written English communication skills.
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Strong problem-solving and interpersonal abilities.
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Basic computing and networking knowledge.
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Flexible to work in night shifts and relocate across India if required.
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Candidates must have an active DigiLocker account and mobile number linked with Aadhaar while applying.
🧩 Selection Process
The selection will be conducted virtually and includes:
1️⃣ Shortlisting based on eligibility and profile review.
2️⃣ Online assessment to test aptitude and communication.
3️⃣ Virtual interviews and business discussions.
⚠️ Candidates must arrange their own infrastructure (laptop, internet connection, etc.) for the online selection process.
🗓️ Important Dates
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Application Deadline: November 30, 2025 (11:59 PM IST)
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Location: Noida, India
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Mode: Virtual
🚀 Why Join Capgemini?
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Be part of a global tech leader with 360,000+ employees worldwide.
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Gain exposure to AI-driven customer support and cloud infrastructure operations.
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Experience Capgemini’s inclusive culture with a strong focus on diversity and women empowerment.
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Build a long-term IT support and infrastructure management career with global learning opportunities.
🔗 Apply Now: hiringhustle.com
📅 Deadline: November 30, 2025
